Home Services

In the trades, every missed call is a missed contract.

HVAC, plumbing, roofing, electrical — your revenue depends on being the first to answer. AiVA answers every call, qualifies the job, dispatches your team, and follows up automatically. No voicemail. No missed opportunity.

24/7 Call Coverage
Dispatch Automation
FSM Integration
SOC 2 Aligned
62%
of home service calls that go unanswered result in the caller contacting a competitor
40%
of inbound calls arrive outside business hours — when most crews aren't available to answer
$800+
average value of a new HVAC or plumbing job — lost every time a call hits voicemail
24/7
AiVA coverage — surge season, after-hours, weekends, holidays. No exceptions.
The Real Problem
"You didn't lose that job because your price was wrong. You lost it because someone else picked up the phone first."
The cost of a missed call in the trades

Home service businesses run on speed and availability. A homeowner with a burst pipe or a failed AC unit in July is not comparing quotes — they are calling down a list until someone answers. The first contractor to pick up gets the job.

Most trades businesses lose 20–30% of their inbound call volume to voicemail, hold times, or simply having the crew on the job when the phone rings. At an average job value of $800–$2,500, that is not an answering problem. That is a revenue leak.

AiVA closes that gap entirely. It answers every call the moment it comes in — qualifying the job, collecting the details, scheduling the visit, and notifying your dispatch team in real time. Your crew stays focused on the job. Your pipeline fills itself.

Who We Serve

Built for the businesses where a
missed call is a missed contract.

AiVA is configured for the specific workflows and seasonal patterns of each trade — not a generic answering service dropped into your operation.

🌡️
HVAC
Summer and winter surge seasons create call volume spikes your front desk cannot absorb. After-hours emergency calls go to voicemail — and to your competitor by morning.
AiVA handles surge overflow, collects equipment details, schedules emergency and maintenance visits, and dispatches your on-call tech — automatically.
🔧
Plumbing
Emergency calls are high-urgency and high-value. Every minute on hold is a minute the homeowner is calling someone else. Dispatch coordination across multiple crews is a constant operational challenge.
AiVA triages emergency vs. routine calls, routes urgent jobs to your on-call team immediately, and manages scheduling for non-emergency work without touching your staff.
🏠
Roofing
Storm season means an overnight flood of inspection requests. Your sales team can't physically call everyone back fast enough — and the leads go cold within hours.
AiVA responds to every inquiry within seconds, qualifies the lead, books the inspection, and sends confirmations — so your estimators arrive at jobs, not phone tag.
⚡
Electrical
Electricians are licensed professionals — too expensive to pull off the job to answer scheduling calls. Front office staff struggle to triage safety-critical calls from routine requests.
AiVA distinguishes safety-critical from routine requests, escalates emergencies to your on-call electrician, and handles all routine scheduling automatically.
🌿
Pest Control
High call volume relative to staff size, recurring service schedules that require constant coordination, and seasonal spikes that overwhelm small office teams.
AiVA manages new service inquiries, handles recurring appointment reminders and rescheduling, and keeps your service calendar full without admin overhead.
🔨
General Contracting & Restoration
Project inquiry calls require detailed scoping information before a site visit can be booked. Insurance restoration calls are time-sensitive and documentation-heavy.
AiVA runs structured intake conversations, collects project scope and insurance details, and qualifies leads before they reach your estimator — saving hours of back-and-forth.
Industry Pain Points

What the data says about
missed calls in the trades.

These are not edge cases. They are the daily operational reality for most home service businesses operating without an always-on front office.

~30%
Calls go unanswered during peak hours
During busy seasons and surge events, inbound call volume outpaces staff availability — and missed calls go directly to competitors.
40%
Of inbound calls arrive after business hours
Homeowners call when problems happen — not when your office is open. Without after-hours coverage, nearly half your pipeline goes unserved.
75%
Of callers who reach voicemail do not call back
A voicemail is rarely a paused lead. In the trades, it is almost always a lost one. The next number on their list picked up instead.
21×
More likely to convert when contacted within 5 minutes
Speed-to-response is the single highest-impact conversion lever in home services. AiVA responds in seconds — not minutes, not hours.
$800+
Average value of a missed trades job
At 30 missed calls per month and an 800-dollar average job value, a 20% conversion rate represents $4,800 in monthly lost revenue — from voicemail alone.
3–4hrs
Daily staff time consumed by call handling
Front office staff in home service businesses spend the majority of their day on scheduling calls — work AiVA handles automatically, returning those hours to higher-value tasks.
What AiVA Handles

Every call. Every workflow.
Fully automated.

AiVA manages the full call lifecycle for home service businesses — from first ring to dispatched crew — without your staff touching it.

📞
Inbound Call Handling — 24/7
AiVA answers every inbound call the moment it arrives — no hold music, no voicemail, no missed opportunity. Available during business hours, after hours, weekends, holidays, and surge periods when call volume spikes.
Handles concurrent calls simultaneously. No capacity ceiling during surge season.
🚨
Emergency Triage & Escalation
AiVA identifies safety-critical and emergency calls — burst pipes, gas leaks, electrical hazards, HVAC failures in extreme weather — and routes them immediately to your on-call technician with full job details already collected.
Emergency escalation to designated on-call staff. Configurable urgency thresholds per trade type.
📋
Job Intake & Lead Qualification
AiVA runs a structured intake conversation — collecting the job address, equipment details, problem description, preferred service window, and homeowner contact information — before any human involvement is required.
Qualified leads delivered to your CRM or FSM system in real time. No manual data entry.
📅
Appointment Scheduling & Dispatch
AiVA books service appointments directly into your dispatch calendar, checks technician availability in real time, and notifies your dispatch team automatically. Confirmations and reminders go to the homeowner via SMS.
Integrates with ServiceTitan, Jobber, Service Fusion, FieldRoutes, and other FSM platforms.
🔁
Recurring Maintenance Outreach
AiVA proactively contacts your existing customer base for seasonal maintenance reminders — HVAC tune-ups, annual inspections, service plan renewals — using configurable outbound call scripts that comply with communication regulations.
Automated outbound campaigns via voice and SMS. Configurable frequency and script per service type.
📊
Post-Job Follow-Up & Review Requests
After job completion, AiVA follows up with the homeowner to confirm satisfaction, handle any warranty or callback requests, and request a Google review — building your reputation automatically without requiring technician follow-through.
Automated follow-up sequences. Review request timing configurable per client preference.
AiVA In Action

What happens when a homeowner calls
at 11pm on a Saturday.

Live Call Scenario — HVAC Emergency
AC failure during a heat advisory. Your office is closed. AiVA answers.
1
AiVA picks up on the first ring. Greets the caller by your company name with a natural, human-sounding voice.
2
AiVA collects the situation. Unit type, age, symptoms, address, and whether there are vulnerable occupants in the home — in a conversational flow, not a form.
3
AiVA flags the emergency. Identifies the call as urgent based on your configured criteria and immediately notifies your on-call technician via SMS with full job details.
4
AiVA confirms to the homeowner. Provides an estimated response time, confirms the tech's name, and sends an SMS recap with the job reference number.
5
The job record is created automatically in your FSM system — no manual entry, no morning backlog.
Outcome
Job captured, dispatched, and confirmed — in under 4 minutes. Zero staff involvement until the tech arrives on-site.

Why this matters
more than you think.

This scenario happens dozens of times a month for most trades businesses. Without AiVA, the outcome is a missed call, a voicemail, and a job that belongs to your competitor by morning.

The homeowner stays with you. Because you were the only contractor who answered — at 11pm on a Saturday.
Your on-call tech gets the job details before they call back. No discovery conversation. No back-and-forth. Just the job.
Your FSM system is already updated. No Monday morning data entry. No lost paperwork. The record exists from the moment the call ended.
This scales to every call, every night, every season. Not just emergencies — routine scheduling, maintenance reminders, follow-up calls. All handled automatically.
Competitive Positioning

How AiVA compares to the
alternative your team is considering.

Sameday AI is the most recognized competitor in home services AI. Here is the honest comparison.

Single-Vertical Competitor
Sameday AI
A strong, well-built product for home service businesses — particularly those operating entirely on ServiceTitan. Built by former home service operators with real industry credibility.
  • Deep ServiceTitan integration
  • 92% booking rate (confirmed)
  • Fast onboarding for trades businesses
  • Home services only — no healthcare, real estate, or insurance capability
  • No HIPAA compliance — cannot serve any adjacent healthcare need
  • Single-vertical lock-in — requires switching providers as business grows
  • Enterprise outbound campaigns only — not available on base plans
Zentric AI
AiVA — Multi-Vertical Platform
AiVA covers home services with the same depth as Sameday — plus healthcare, real estate, and insurance capabilities on the same platform. One provider as your business grows or diversifies.
  • ServiceTitan, Jobber, Service Fusion, FieldRoutes integrations
  • CRM integration beyond FSM platforms (HubSpot, Salesforce, and more)
  • HIPAA-compliant — can serve healthcare referral partners or adjacent business lines
  • Multi-vertical capability — real estate, insurance, and legal on the same platform
  • Outbound campaigns available on standard plans — not enterprise-only
  • White-glove implementation — no tech team required on your side
  • SOC 2 aligned security framework built in by default
System Integrations

Connects to the platforms
your operation already runs on.

AiVA integrates directly with your field service management software, CRM, and VoIP system — no platform migration, no tech team required.

Field Service Management

ServiceTitan
Jobber
Service Fusion
FieldRoutes
Housecall Pro
Custom FSM via API

AiVA writes job records, dispatch notes, and customer data directly into your FSM — no manual entry after the call.

CRM & Business Systems

HubSpot
Salesforce
Zoho CRM
Google Calendar
Outlook Calendar
Custom API integrations

Lead qualification data, appointment bookings, and follow-up triggers sync automatically to your CRM pipeline.

VoIP & Phone Systems

RingCentral
Nextiva
8x8
Spectrum VoIP
Dialpad
Any SIP-compatible system

AiVA connects to your existing phone infrastructure. No new phone system required — keep what you have.

Return on Investment

What the numbers look like
for a typical trades business.

Based on internal modeling for a home service business receiving 200 inbound calls per month with an average job value of $900.

Impact Area Monthly Estimate
Missed call revenue recovery (30% of 200 calls × 20% conversion × $900) +$10,800/mo
Staff time returned (3 hrs/day × $20/hr × 22 days) +$1,320/mo
After-hours lead capture (40% of calls × 20% conversion × $900) +$7,200/mo
AiVA platform cost (300–600 min/mo) −$759–$819/mo
Estimated net monthly benefit $18,000+/mo
20×+
Estimated return on monthly AiVA investment for a typical home service business with 200 inbound calls per month
<30 days
Typical payback period on the one-time setup fee — recovered through missed call revenue alone in the first month
Get Started

Stop losing jobs to voicemail.

Book a 30-minute strategy call. We'll walk through your current call volume, your FSM stack, and show you exactly what AiVA would handle for your operation — before you commit to anything.

Schedule Your Free Tech Audit See AiVA in Action