Implementation

From first call to fully operational, end to end.

No engineers. No platform migration. No DIY configuration. Zentric AI handles every step of the implementation — and stays involved every month after launch.

The Implementation Process

A structured process. A predictable outcome.

1
Phase 1
Discovery & Knowledge Base
Week 1–2
2
Phase 2
Configuration & Build
Week 2–3
3
Phase 3
Testing & Go-Live
Week 3–4
∞
Ongoing
Optimization & Support
Monthly, post-launch
Phase 1 — Week 1 to 2
Discovery & Knowledge Base Development

We spend the first week learning how your business actually operates — not how it's supposed to. Your SOPs, your edge cases, your system access, your compliance requirements. Everything AiVA needs to represent your business accurately becomes the foundation of your knowledge base.

  • Business process review and workflow analysis
  • System access and credential setup
  • SOP collection and knowledge documentation
  • Client review and approval of documented workflows
  • Integration scoping — every system that needs to connect
How We're Different

We don't sell software and walk away.

What most vendors do
  • Send you a login and a help center link
  • Leave configuration to your team
  • Charge for integrations as add-ons
  • Disappear after the sale closes
  • Require a technical team to make it work
  • Rebuild from scratch if you need changes
What Zentric AI does
  • Build and configure the entire system for you
  • Connect to every platform in your stack
  • Train your staff and run go-live with you
  • Stay involved monthly with performance optimization
  • Require nothing from your IT team
  • Evolve the system as your business changes
What Success Looks Like

We don't consider deployment done until these benchmarks are met.

95%
Call answer rate during business hours
Every inbound call answered. No more voicemail during operating hours.
90%+
Client and end-user satisfaction
Measured through post-interaction scoring and client feedback across the first 60 days.
0
Security incidents or data breaches
Every deployment includes HIPAA and SOC 2-aligned security protocols. Non-negotiable.
100%
System integration verified
Every platform in scope is connected, tested, and confirmed before go-live.
∞
Ongoing optimization
Monthly performance review, workflow updates, and continuous improvement. Not a one-time setup.
Common Questions

What people ask before they start.

Do we need an internal technical team to implement this?
No. That is the entire point of white-glove implementation. We handle every technical step — system access, API connections, browser automation, configuration, testing, and training. Your team participates in the knowledge base review and go-live sign-off. That's it.
What if our systems don't have a public API?
This is where Zentric AI's Legacy Bridge capability matters most. We use browser automation to log into your existing portals the way a human would — navigating the interface, pulling what we need, and syncing it back. No API is required. If your team can log in and do it, we can automate it.
What does AiVA sound like on a call?
Natural, professional, and calm. AiVA is not a phone tree, a menu, or a scripted bot. It carries on a real conversation — adapting to what the caller actually says, handling interruptions, and escalating appropriately when a human is needed. You can hear AiVA live on the AiVA page.
How is pricing structured?
A one-time setup fee of $3,999–$6,999 covers the full white-glove implementation. The monthly platform fee is $699/month. Usage is billed at $0.20/minute in arrears. At moderate call volume (150 calls/month), total monthly cost runs approximately $789. Most clients recover the setup fee within the first 30 days through missed call revenue recovery alone.
What happens after go-live?
Monthly performance optimization is standard. We review call scoring data, workflow performance, and client feedback — then make adjustments. As your business changes, the system evolves with it. You are never left to manage it on your own.
Is AiVA HIPAA compliant?
Yes. All healthcare deployments are built to HIPAA standards. Call data is encrypted in transit and at rest. A Business Associate Agreement is provided. Role-based access controls and secure audit trails are implemented as standard. Compliance is not an add-on — it is architectural.

Start the conversation today.

Book a 30-minute discovery call. We'll review your operation, your stack, and your primary pain points — and show you exactly what Zentric AI would look like for your business.

Book a Strategy Call →