AiVA is Zentric AI's flagship voice agent — an intelligent, always-on system that handles inbound and outbound calls with natural, human-like conversation. Not a phone tree. Not a message-taker. An AI that completes the work during the call.
Select a vertical to connect with an AiVA agent trained for that industry. Ask anything — scheduling, refills, availability, lead qualification. This is the real thing.
Trained for medical and dental practices. Handles clinical intake, scheduling, refill requests, insurance eligibility, and after-hours patient communication.
Trained for HVAC, plumbing, roofing, and other trades. Handles inbound job requests, appointment booking, dispatch routing, and customer follow-up.
Trained for brokerages and property management. Handles inbound lead qualification, showing scheduling, tenant inquiries, and maintenance triage.
| Capability | What it does | Healthcare | Real Estate | Home Services |
|---|---|---|---|---|
| 24/7 Inbound Call Handling | Answers every call with natural language — no hold music, no voicemail. | ✓ | ✓ | ✓ |
| Appointment Scheduling | Live calendar sync — schedule, reschedule, and cancel in real time. | ✓ | ✓ | ✓ |
| Identity Verification | Verifies caller identity before accessing or updating records. | ✓ | ✓ | — |
| Prescription Refill Intake | Collects refill request details, triage, and logs to EHR for provider review. | ✓ | — | — |
| Insurance Eligibility Checks | Checks basic eligibility in real time during intake calls. | ✓ | — | — |
| Lead Qualification | Collects budget, timeline, requirements, and qualifies against criteria. | — | ✓ | ✓ |
| Maintenance Request Triage | Collects issue details, assigns urgency, routes to vendor or staff. | — | ✓ | — |
| Emergency & Crisis Routing | Identifies emergencies and transfers immediately to designated personnel. | ✓ | ✓ | ✓ |
| Outbound Follow-Up Campaigns | Automated outreach via voice, SMS, or email for reminders and follow-ups. | ✓ | ✓ | ✓ |
| Multilingual Support | Handles calls in multiple languages based on client configuration. | ✓ | ✓ | ✓ |
| Call Scoring & Summaries | Every call scored for quality, intent, and outcome. Summaries auto-generated. | ✓ | ✓ | ✓ |
| Warm Staff Transfers | Transfers to live staff when needed — with context briefing. | ✓ | ✓ | ✓ |
Most AI call systems route a call or take a message. AiVA books the appointment, submits the refill, qualifies the lead, and updates the record — before the caller hangs up.
AiVA and the Zentric back-office automation layer share the same information. AiVA knows about provider availability, tenant records, and job queues in real time.
No phone trees. No menu options. No scripts that break when someone goes off-topic. AiVA understands natural conversation and responds in kind.
Every call scored. Every outcome logged. Full transcripts available for compliance, training, and quality review. HIPAA-standard handling for all healthcare deployments.
Book a 30-minute strategy call. We'll configure a live demo for your vertical and show you exactly what AiVA would handle for your business.